Magic365 Withdrawals: How to Cash Out, Methods and Times

How to Withdraw Money from Your Account

All withdrawals at Magic365 are managed from the Cashier in your account. You don't need to contact us to start a request: you create it yourself, in Argentine pesos, and our team reviews and processes it. If you have already met the verification and wagering requirements, the process takes just a few minutes on your side.

Log In to Request a Withdrawal

To request a withdrawal you need to be logged in to your account. You can sign in with your email and password or with the Google, X (Twitter) or Telegram account you have linked to your profile. If you don't have an account yet, you can sign up on our registration page, where we also explain how verification works.

Requesting a Withdrawal Step by Step

This is the path every request follows on our platform:

1. Log in to your account with your login details or your linked social login.
2. Open the Cashier from your profile menu and choose the withdrawal tab.
3. Choose the method from the options enabled for your account.
4. Enter the amount in ARS or, if you withdraw in crypto, your wallet details.
5. Confirm the request and check that it appears in your transaction history.
6. Wait for the payout: we normally process requests within 24 to 36 hours.

How to Withdraw from Your Phone

The Cashier is the same on desktop and mobile. From our Android app, the progressive web app (PWA) or your phone's browser, open the menu, tap Cashier, choose withdrawal and follow exactly the same steps. Processing times, limits and requirements don't change depending on the device.

Available Withdrawal Methods

For International (English-speaking players worldwide) we operate with Mercado Pago, bank transfer and cryptocurrencies in our Cashier. The payout options you see in the withdrawal tab are the ones enabled for your account at that moment, and they may vary depending on your deposit history and the status of your verification.

• Mercado Pago, to transact in pesos from your personal account.
• Bank transfer to an account in your name.
• Cryptocurrencies: BTC, ETH, USDT, USDC, TRX, LTC, BNB, GRAM, DOGE, POL, ARB, SOL and XRP.

Details of each method for adding funds, with their amounts per transaction, are on our payment methods page.

How to Check the Withdrawal Options in Your Account

Go to the Cashier and open the withdrawal tab: there we list the methods active for you, the minimum and maximum amount for each one and the details we will ask you for. If a method you use to deposit doesn't appear, check the status of your verification first. That screen always reflects the current conditions and is the final reference over any informational text.

How Long Withdrawals Take

We want you to know what to expect from the start. The total time for a withdrawal depends on two parts: our internal processing and the payout time of the method you chose.

Request Processing Times

We normally process withdrawal requests within 24 to 36 hours, as long as your account is verified, you have completed the wagering of your deposits and you have no pending bonus conditions.

Reasons a Withdrawal May Be Delayed

• Identity verification is not yet complete or a document is missing.
• You haven't yet wagered 3 times the amount of each deposit.
• You have an active bonus with unmet wagering requirements.
• The payout method details don't match the account holder.
• We have asked you for an additional proof of address or proof of ownership of the payment method.
• The cryptocurrency network or the banking system has its own delays.

Limits and Conditions for Withdrawing Funds

These conditions are set out in our Terms and Conditions and apply to all players equally.

Withdrawal Limits and Applicable Restrictions

The minimum and maximum amounts for each withdrawal are shown in the Cashier next to each method. For reference, deposits in our Cashier range from 5.000 to 500.000 ARS per transaction. In addition, our services are available only to people over 18 and in the jurisdictions permitted by our terms and applicable law.

Wagering Requirements for Deposits

Before withdrawing funds, you must wager three times the amount of each deposit. For example, if you deposited 10.000 ARS, you need to place 30.000 ARS in bets before requesting a withdrawal of that balance. This rule exists to prevent money laundering and applies to each deposit separately.

Withdrawing Winnings Earned with Bonuses

Each promotion in our Bonuses section has its own wagering requirements, bet limits, validity periods and restrictions. While a bonus is active, its conditions must be met before you can withdraw. We recommend reviewing them before activating any offer, whether it's free spins for connecting Telegram, the gift for installing the app or instant rewards.

Identity Verification for Withdrawals

Verification protects your account and your money: it ensures that the person cashing out is the true account holder. You do it once and it stays on record in your profile.

When You Need to Verify Your Account

Verification is mandatory before your first withdrawal. We may also request it at other times, for example if you change your payout method, if details don't match or as part of our fraud and money laundering prevention checks.

Documents Required for Verification

• A valid ID, such as your national ID card or passport.
• A selfie to confirm you are the holder of the document.
• Proof of address, if we request it.
• Proof of ownership of the payment method, if we request it.

How to Avoid Delays During Verification

1. Upload clear photos with good lighting and all four corners of the document visible.
2. Make sure the document is still valid.
3. Use the same name in your profile as appears on your document.
4. Deposit and withdraw only with payment methods in your own name.
5. Verify your account as soon as you register, before you need a withdrawal.

Security of Your Account and Withdrawals

We operate under licence OGL/2024/566/0462 from the Curaçao Gaming Authority (CGA), valid since 26/03/2025. Magic Stones N.V. (No. 155186) is the operating company and Magic Stones Limited (HE 415584) provides our billing services. More details on our security page.

Protection of Your Personal and Payment Data

We handle your documents and payment data in line with our privacy policy and use them to verify your identity, process your transactions and meet our anti-money laundering obligations. We review refund requests submitted within 24 hours of a transaction, provided the funds have not been used and the verification requirements are met.

What to Check Before Requesting a Withdrawal

Verification

Your profile shows as verified.

Wagering

You have wagered 3 times the amount of each deposit.

Bonuses

You have no active bonuses with pending conditions.

Payout details

The account, alias or wallet is in your name and correctly entered.

Crypto network

The selected network matches that of your destination wallet.

Common Problems When Withdrawing Money

What to Do If Your Withdrawal Is Pending

If less than 36 hours have passed, your request is probably still within the normal processing time. Check your Cashier history and your email, in case we have asked you for a document. If the time frame has already passed, message us via chat with your transaction number.

What to Do If a Request Is Rejected

Rejections are usually due to incomplete verification, an unmet deposit wagering requirement, an active bonus, or payout details that don't match the account holder. Fix the issue indicated and create a new request; the balance returns to your account.

What to Do If a Withdrawal Option Doesn't Appear

The options you see depend on your account. Complete verification, check which method you deposited with and, if you still can't see the method you're looking for, contact our support team.

What to Do If You Can't Access Your Account

Try recovering your password from the login screen, or log in with the social login you linked (Google, X or Telegram). If your account is under a temporary suspension, such as the 7-day self-exclusion in our Responsible Gaming section, access is restored when that period ends.

Customer Support for Withdrawal Questions

Our support team is available 24 hours a day, every day, via live chat on the platform or by email at es_support@magic365.email. To get things resolved faster, have your transaction number, the method you chose and the date of the request at hand. You can also keep up with promotions and news through our Telegram bot.

For players aged 18 and over only. Play responsibly: gambling is entertainment, not a source of income. If you feel you are losing control, use our personal limits or temporary self-exclusion.